How Can We Assist You?
Whether you need guidance choosing a recovery product or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. If your product does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Yes, exchanges are available within 30 days of delivery. Please contact our team with your order number and the item you would like instead, and we will guide you through the process.
What size red light therapy panel do I need?
Panel size depends on your intended use. Smaller panels work well for targeted areas like the face or joints, while full-body panels are designed for broader coverage during longer sessions. Our team can help you choose the right fit.
Do your cold plunges require special installation?
Most of our cold plunges are designed for straightforward setup in your home or outdoor space. Each product listing includes specific requirements for water supply, drainage, and electrical connections so you can plan accordingly.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every inquiry receives a personal, knowledgeable reply within one business day.
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Owned and operated by Vital Flow Recovery, our team knows every product we carry inside and out.
30-Day Returns
If something is not the right fit, our return process is simple and backed by our return policy.
